At Insight Narrator we know that coaching can have a BIG difference in individual and team performance in a very short space of time.


About the client


Facts International is an award winning research provider and part of a global communications and marketing group.  Accredited by Investors in People, the company leadership is committed to providing ongoing development programmes for all staff and believes coaching is vital for both staff retention and business growth.


The challenge


To ensure profitablility and sustainable growth Facts International requires the client service team to work smartly, directing effort to the right clients at the right time to ensure satisfaction, effeicency, repeat business and advocacy.  Each year the Executive Team identify a number of individuals with differing roles, capabilities and personalities that have the potential to deliver against expectations, but who each required additional support to improve communication and ways of working.


How we helped


Insight Narrator designed a talent coaching programme that has been delivered for three consecutive years at Facts International, and has now been rolled out to other parts of the wider Chime Insight and Engagement Group.  The coaching programme offers dedicated and customised support for individuals that align with the overall commercial objectives of the business.   




“I felt the coaching was incredibly helpful and really aided me in improving the way I work within Facts. Caroline helped me identify areas for improvement (she pushed me into working this out for myself, which really helped) and then gave me the tools and thinking to make improvements. Caroline is very warm and easy to talk to, which is essential, however she is tough enough to make you think outside the box. I felt the sessions were very active (I had to think for myself) and in a nutshell, very beneficial.”

Rowena Hallett,
Associate Director and coachee

“I can only say I've benefited greatly from the time we've spent working together. Caroline’s help and support has made a lasting impact on my career progression and personal development.. I would encourage any business leader to use the services Caroline offers, it would benefit your staff hugely which ultimately benefits your business positively - a worthwhile investment in your business and staff development. Caroline helped me overcome barriers in the workplace, barriers with career steps, with personal skills and business skill developments.”

Jo Brockhurst, Consultant,
Chime Australia and coachee